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Terms & Conditions

These Website Terms of Use tell you the terms of use on which you may make use of our website www.merewaykitchens.co.uk ("website"), whether as a guest or registered user. Please read these terms carefully before you start to use the website. By using our website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our website.

(1) Information about us
We operate the website merewaykitchens.co.uk.

The full name of our company is Mereway Group of Companies, trading as Mereway Kitchens.

We are registered in England & Wales under registration number 6376672.

Our VAT number is GB 923 9696 79.

Our registered address is Unit B Redfern Park Way, Tyseley, Birmingham, B11 2BF.

You can contact us by e-mail at: This email address is being protected from spambots. You need JavaScript enabled to view it.

(2) Intellectual property rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

(3) Licence to use website
You may print or download content from this website for your own personal use, provided that:

(a) you do not sell, rent or otherwise sub-license material from the website;
(b) you do not redistribute material from this website except for content specifically and expressly made available for redistribution;
(c) no content is modified in any way;
(d) no graphics are used separately from the accompanying text;
(e) our copyright and trademark notices appear in all copies and you acknowledge this website as the source of the material; and
(f) the person to whom you are providing these materials are aware of these restrictions.
(4) How we use your personal information

When you order a brochure from us or request help with design or project management, we share the details you submit to us with our selected third party retailers. This is an integral part of our business and without doing so we will not be able to undertake the actions that you have requested on our website. One of the following actions will be undertaken once you have submitted your details to us and you consent to us doing this:

When you order a brochure from us, this action will be followed up by a phone call from one of our selected third party retailers to check whether you have received our brochure, and to ask whether they can provide you with any further assistance.

When you request help with design or project management, this action will be followed up by a phone call from one of our selected third party retailers who will discuss with you your requirements for your design or project.

We only use your personal information provided in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.

(5) Linking
We may link to other websites. When we do this, we will try to make it as clear as possible that you are leaving our website. We are not responsible for these websites in any way, and do not endorse them. You should check their terms and conditions and privacy policy when you visit them. You may not link to this website from another website without our consent in writing.

(6) Our right to vary these terms
We may revise these Website Terms of Use from time to time by amending this page.

Please check this page regularly to ensure you are familiar with the current version.

Some of the provisions contained in these Website Terms of Use may also be superseded by provisions or notices published elsewhere on our website.

(7) Accessing our website
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

We aim to update our website regularly, and may change the content at any time. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update the material or to ensure that the website remains available.

(8) Viruses, hacking and other offences
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

(9) Our liability
The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity, and any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including:

(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings;
(e) loss of data;
(f) loss of goodwill;
(g) wasted management or office time;

whether caused by tort (including negligence), breach or contract or otherwise, even if foreseeable.

We do not in any way exclude or limit our liability for fraud or fraudulent misrepresentation; for death or personal injury caused by our negligence; or for any other liability which cannot be excluded or limited under applicable law.

(10) Law and jurisdiction
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website. These Website Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or form (including non-contractual disputes or claims) will be governed by and construed in accordance with English law.

Privacy Policy

We are committed to safeguarding and respecting the privacy of our website visitors.

This policy sets out how we will treat any data we collect from you, or that you provide to us, and how the data will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the Data Protection Act 1998 ("Act"), the data controller is Mereway Kitchens, Unit B Redfern Park Way, Tyseley, Birmingham, B11 2BF.

Our nominated representative for the purpose of the Act is Stephanie Burgess, HR Manager.

(1) What information do we collect?

We may collect and process the following data about you:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views) and the resources you access;
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our Goods;
(c) information you provide by filling in forms on our website www.merewaykitchens.co.uk. This includes information that you provide to us for the purpose of registering with us, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our website;
(d) information that you provide to us for the purpose of subscribing to our website services, e-mail notifications and/or newsletters;
(e) any other information that you choose to send to us; and
(f) if you contact us, we may keep a record of that correspondence.

(2) IP addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

(3) Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use functionality cookies on our website. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preference (for example, your choice of language or region).

Our payment services providers may also use cookies.

You can find out more information about the individual cookies we use and the purposes for which we use them below:

PHPSESS (Functionality session cookie)
The PHPSESS cookie is native to PHP and enables websites to store serialised state data. On the website it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. As the PHPSESS cookie has no timed expiry, it disappears when the client is closed.

eStore (Functionality session cookie)
The eStore cookie is used to determine if the user has already accepted the use of cookies, either by clicking the relevant button on the home screen or continuing to use the website.

Google analytics cookies (_utma, _utmb, _utmc and _utmz)
_utma, _utmb, _utmc and _utmz cookies allow use to count page visits and traffic sources so we can measure and improve the performance of our website. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies; most browsers allow you to do this (for example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector). However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 2 years.

(4) Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:

(a) administer the website and ensure the content from our website is presented in the most effective manner for you and your computer;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) notify you of any changes to our service;
(g) send you general (non-marketing) commercial communications;
(h) send you e-mail notifications which you have specifically requested;
(i) deal with enquiries and complaints made by or about you relating to the website.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods or services which may be of interest to you and we or they may contact you about these by post or telephone.

We will be able to contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you unless you specifically opt-out via the mechanism we provide to you from time to time.

We may permit selected third parties to use your data, and they will contact you by electronic means but only if you have consented to this by ticking the relevant box.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form).

All our website financial transactions are handled through our payment services provider, Paypal and Worldpay. You should only provide your personal information to Paypal and Worldpay after reviewing their privacy policy (available at www.paypal.com) and (www.worldpay.com) We will share information with Paypal and Worldpay only to the extent necessary for the purposes of processing payments you make via our website.

(5) Disclosures
We may disclose information about you to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law or to protect the rights, property or safety of Mereway Kitchens, our customers or others;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the prospective purchaser or seller  of any business or assets which we are (or are contemplating) selling or buying;
(e) if Mereway Kitchens or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
(f) to our selected third party retailers in accordance with clause 4 of our Website Terms of Use.
Except as provided in this privacy policy, we will not provide your information to third parties.

(6) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted (using SSL technology).

Of course, data transmission over the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data sent over the internet and transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

(7) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by e-mail.

(8) Your rights
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. We will provide you with a readable copy of the personal data that we keep about you within 40 days of your request. We allow you to challenge the information we hold and you may, where appropriate, have the data erased, rectified, amended or completed. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00) to meet our costs in providing you with details of the information we hold about you.

You have the right to ask us not to process your personal data for marketing purposes. In practice, we will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third parties for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise your right at any time by contacting use at This email address is being protected from spambots. You need JavaScript enabled to view it..

(9) Third party websites
The website, contains links to and from other websites of our partners, advertisers and affiliates. If you follow a link to any of these websites, please note that we are not responsible or liable for the privacy policies or practices of these third party websites. Please check these policies before you submit any personal data to these websites.

(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Contact
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to Mereway Kitchens, Redfern Parkway, Birmingham, B11 2BF

 

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